TERMS OF SERVICE

 

PAYMENT AND SECURITY

CO-TE.com offers a large selection of safe payment methods. The payment data is collected by the technological coding system (SSL) and the server where the transactions take place is Stripe.

CARD PAYMENTS

You can choose to pay the order by credit card or debit card.
All transactions are controlled and managed by Stripe, a worldwide leading credit institute for online transactions. When you confirm the order, select the option of credit card payment and you will be transferred directly to Stripe secure server.


 

 

REGISTRATION AND ORDERS

CREATION OF YOUR PERSONAL ACCOUNT

Before purchasing a garment from co-te.com, you can create your personal account .Please enter your password to access the reserved area. At the end of the registration procedure, you will receive a confirmation email with all your access data.

YOUR RESERVED AREA

From this section you will be able to modify your personal data, check the processing status of your order and control the status of your shipment.

MODIFICATION AND CANCELLATION OF YOUR ACCOUNT

You can modify your registration data at any moment, but only after entering your reserved area. You can also request the cancellation of your account after sending a request to our customer service.

PRODUCT AVAILABILITY

Everything you see at co-te.com is in stock. By selecting the garment you prefer and entering its specific chart, you will see its characteristics. Each garment is made and sent in tailor-made boxes that are created to keep our products in perfect condition.

PURCHASE A PRODUCT

To purchase a product, you will have to select it from the catalogue and add it to your “shopping bag”. Now you can continue navigating in the site to choose other garments or carry out the payment.

COMPLETE AN ORDER

To complete an order, you will have to follow all the purchasing phases. After confirming the contents of your shopping bag, choose the payment method and continue. After successfully completing the procedure, you will receive a confirmation email that will also display your order in detail.

EXECUTION TIME OF THE ORDER

The orders will be executed in 5 working days  from their reception. Please remember that co-te.com does not send goods during week-ends and bank holidays.

 

RETURNS

RIGHT TO WITHDRAWAL

If you are not satisfied with your order, you may exercise the right of withdrawal within 14 working days from the date you receive the consignment (the working days are calculated from the proven date of delivery). The products must be returned undamaged and with the warranty band still attached to each garment.

Online purchased received by 24th December can be returned by 15th January.

Online purchased received by 1st August can be returned by 1st September.

 

RETURN AN ITEM

1.    Send us the return request by sending an email to: shoponline@co-te.com

2.   Once you'll have received the confirmation mail, ship the products to be returned to:
COTE S.r.l.
Via Camillo Hajech, 10
20129 Milan (MI)
ITALY

The shipping costs for the returned items are charged to the customer, as well as the choice of courier.

The responsibility of the package delivery is held upon the customer.

 

DISPATCH METHOD AND COSTS

Once we have received the returned products, we will evaluate their condition, reprocess them and proceed with closing your request. You will be constantly updated by email and you can follow the progress of your request at any time in your reserved area.
Remember that co-te.com will not change the products, only refund the cost of the returned items.

The full refund for the products will be made within 30 days at latest from the date the returns have been received.

For further information regarding how to apply for a return, please send an email to: shoponline@co-te.com

 

 

SHIPPING

CUSTOM TAXES

The customer is responsible for the payment of customs taxes and the amount is calculated according to the law applicable in the country where goods are sent. 
We don’tknow the amount of customs taxes that will be communicated to you by the carrier after the goods have reached their destination. 
In the event that the taxes are not paid and the shipment is refused or abandoned as a result, the shipment expenses and the customs taxes will be deduced from the total amount of the order and only the difference will be reimbursed.